Account Deletion

Last updated: July 1, 2026

You can delete your Planted account and associated plant care data from inside the app, or request deletion by contacting support.

Delete Your Account in the App

1. Open Planted and sign in to your account.
2. Open Settings.
3. Select Delete Account and follow the confirmation steps.

Request Deletion by Email

If you cannot access the app, email support@upbus.uk from the email address used for your Planted account. Use the subject "Planted account deletion request" and ask us to delete your account and associated data.

What Is Deleted

Account deletion removes your Planted account, plant records, homes you own where deletion is allowed, care tasks, notification settings, and associated app data from active systems.

What May Be Retained

Limited records may be retained when required for security, fraud prevention, legal compliance, support records, or backup recovery. Diagnostic and advertising data handled by Google services follows Google's applicable retention and privacy policies.

Contact

Questions about deletion requests can be sent to support@upbus.uk.